On Oct 27, 2008, at 9:19 AM, Andy Polaine wrote:

It's such an insane way of thinking about T&Cs though because it assumes people actually read them. Nobody does. At least nobody that I know.



Just yesterday, my 8-year-old daughter was signing into Webkinz, and due to the fact that we had just replaced a failed hard drive, the cookie wasn't there to say that the T&Cs had already been agreed to. She called mom in because a screen "with a whole bunch of words" came up, and she didn't know what to do. She explained that she had started trying to read it, but she was having a hard time and there was too much.

From the mouths of babes.

Best,
Jack



Jack L. Moffett
Interaction Designer
inmedius
412.459.0310 x219
http://www.inmedius.com

In our society,
the scarce factor is not information,
it is time to attend to information.

                        - Herb Simon


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