We contracted a UI Graphics Designer for a complete application front end
overhaul, which worked very well. He was in house for the bulk of the work
and now is on call.

 The very first thing we did before hiring the designer was create the
skeletal models for the redesign, (wireframes/flows etc), and design as far
as we could in house before going "outside". This gave the contracted
designer a baseline and direction to move forward from.

One question we had was hire VS contract. When hiring a specialized role
such as this, you have to consider how much "new design" you're going to
have on an on going basis.

For us this major application redesign involved creation of
"comps/prototypes", and "style guide/UI library". When these were baselined
the workload dropped exponentially.

With contracting we were able to "stop/slow down" designing which was
necessary as our application wouldn't benefit with ongoing massive changes.
As well, having the UI Graphics Designer work "in house" during the busy
time allowed him to be involved with feature/development process, tailoring
his deliverables and designs to what we needed as an organization, as
opposed to throwing design over the wall.

This helped the designer understand what could be developed and what would
be well received by the team and users. Being on location helped immensely.

Rich




-- 
Joseph Rich Rogan
President UX/UI Inc.
http://www.jrrogan.com
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