I am working on justifying the cost of field studies. I was curious if anyone 
has data on how much field studies save in the long run.


-          I was curious what the average cost of a flaw in workflow.

-          I know there is data around the cost of a bug/defect, but can't seem 
to put my finger on it.

-          I wish you could capture the value of the client perception piece 
(watched us, found it, fixed it --> before launch)...don't know how to quantify 
this.

Ideas? Does any know of research/resources in this area?

Thanks!

Becky Reed
Senior Interaction Designer
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