You would want the Cone of Uncertainty.
See http://www.construx.com/Page.aspx?hid=1648
and
http://en.wikipedia.org/wiki/Cone_of_Uncertainty

James

2008/12/4 Becky Reed <[EMAIL PROTECTED]>

> I am working on justifying the cost of field studies. I was curious if
> anyone has data on how much field studies save in the long run.
>
>
> -          I was curious what the average cost of a flaw in workflow.
>
> -          I know there is data around the cost of a bug/defect, but can't
> seem to put my finger on it.
>
> -          I wish you could capture the value of the client perception
> piece (watched us, found it, fixed it --> before launch)...don't know how to
> quantify this.
>
> Ideas? Does any know of research/resources in this area?
>
> Thanks!
>
> Becky Reed
> Senior Interaction Designer
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