I have a podcast which has Gayna Williams from Microsoft talking about
the exact idea that Will has mentioned above; Personas rather than
groups.  If you go to the Stanford iTunes web site at;

http://itunes.stanford.edu/

Once iTunes is open, search for the following;

Innovation on Research Methods During the Development of Windows
Vista

And that should give you the podcast you need.  Hope this helps :)

Karl


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Posted from the new ixda.org
http://www.ixda.org/discuss?post=36267


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