On 8 Jan 2009, at 15:11, [email protected] wrote:
[snip]
Dr. Thompson talks about an airline incident where he was able to hack
into a system due to boredom. He believes that the developers forgot
to
see the "abuser" point of view.
Interestingly I often see the opposite problem. Folk take the abuser
POV too seriously and produce a terribly user experience because of it.
Do you think that this only concern the
engineers and programmers or can Interaction Designers provide
useful help
here? (If they ever think about "abusers")
[snip]
"Yes" I think is the answer :-) The terribly user experiences that you
sometimes encounter when trying to stop abuses is a big sign that more
help is needed. To pick two of my particular hates:
* CAPTCHA images - how many regular users to they stop? I know I've
given up on occasion...
* The terribly user experience in many implementations of OpenAuth/ID
- new technologies that should be helping users
You might be interested in the hcisec list http://groups.yahoo.com/group/hcisec/
where these issues are sometimes discussed.
Cheers,
Adrian
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