What gets me is the system was designed to behave in that manner. I was unable to open a bank account in Sweden. I was curious to how everything worked over there. The POS in transportation systems were like american fisher price toys, 3 very distinct big colored buttons.
Thanks for the input. On Mon, Jan 12, 2009 at 4:58 AM, Jeroen Elstgeest < [email protected]> wrote: > @Angel: what you did wasn't intentional, so good interaction design should > have 'warned' you in some way. From a Service Design point of view such > "excessive-usage"-fees should be forbidden :-) > > Designing around unintentional misusage isn't the same as fighting > intentional abuse. The first can be prevented with interaction and > industrial design. The second is a lot tougher, but Interaction Design could > help there too, mostly in protecting a potential victim. On banking sites > (in the Netherlands) you have always have to input a random number when you > want to send a payment. The random number makes it harder to misuse the > system, how well it works depends on interaction, but unfortunately such > security systems must be used. > > > > On Thu, Jan 8, 2009 at 10:42 PM, Angel Marquez <[email protected]>wrote: > >> Would this account for abuse: >> http://mypfblog.blogspot.com/2007/05/excess-activity-fee-at-wamu.html >> >> This was about a month ago and the web UI allowed me to deplete my account >> of over 75.00 of fees in one sitting with absolutely no destructive >> confirmation screen. >> >> The excessive fee was enforced right about when wamu was going under. >> ________________________________________________________________ >> > > ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [email protected] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
