When talking about what we care about, aren't we really selling? And
the best selling involves using others to sell what we believe in?
There are many, many environments that we all work in, but I'm going
to generalize into two -- one that's UX focused, and the other than is
not.
By the time that someone that's a "recognized UX expert" walks in the
door at a client, usually they are already UX focused, or know they
need to be because nothing else has worked. You're recognized as a
leader in the field, so they're willing to spend some money to listen
to your approach. Usually, they are sold because they've read a book
or a blog. Sometimes, like places I worked at, we're able to place
some simple processes in place, and the process sells it self through
higher profitability of the product.
There are many, many environments where UX isn't the focus, and even
if they have hired someone in that field, they don't know what to do
with that person, or the developers aren't interested in UX because it
gets in the way of them not being on board. I agree here it needs a
team, but again, it's all dependent on the politics of the situation.
Most of us haven't written books or blogs, so we don't have that part
sold already. I would guess most of us have worked in situations like
this, and as one UX friend of mine said, "You know, sometimes you just
document it, and hope someone pays attention."
I guess sometimes we think the process supersedes the results, when
all the client or company cares about is the results.
But that's just my opinion, experience.
Comments?
Patrick
...
Patrick, I respectfully disagree.
Ali, if you do what Patrick suggests, you'll not only fail, but
you'll have a miserable time doing so.
Your job isn't to *sell* your teammates on anything. It's about
teamwork. Find out what the objectives and long-term vision of the
team is. Work from there.
Jared
Patrick
email: [email protected] | blog: http://www.usabilitycounts.com
cell: (562) 508-1750 | office: (562) 612-3346 | skype: (562) 219-3348
Click here for the last UX books you'll ever need.
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