Hi Oliver,
I'm making the assumption the UI is 'live'. I think a great starting
point is to enter into discussion harvesting opinions and views so you
can better understand the bigger picture. Here are a few suggestions
for starters:
1. Why is the UI 'broken' in their opinion? (sometimes it's not a UI
issue, but rather a political/office/personal one and UI changes seems
to be an easy way out)
2. What's the purpose of the UI (website) from a business perspective?
(this might give you a clue as to what the core issue/s is/are e.g.
visual aesthetics, ia hierachy, message etc)
3. Undertaking some background analytical research yourself is very
useful - run some reporting and establish whether problem-patterns
occur? (facts speak for themselves & tells it like it is)
Best,
-- Rob
// Rob Enslin
On 25 Feb 2009, at 20:54, oliver green <[email protected]> wrote:
Hi All,
Frequently, various departments from my firm will ask me to "fix"
their UI. They show me what they have implemented and what they can do
to improve it. This is a new experience for me. What questions should
I be asking in these initial engagement? what should I be wary of?
Thanks,
Oliver
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