At Cisco we have been using SUMI (Standard Usability Measurement
Inventory) for a few years (not to be confused with SUM, which
Chauncey Wilson mentioned)

Though SUMI is good (as described below) does anyone know of new or
upcoming metrics methodologies/tools for non-web site design? 

Our design projects tend to be application software that is sometimes
web-based. We don't do web pages, so web metrics don't apply. Some
product examples are WebEx, Linksys home networking, and of course
our huge line of enterprise networking products.

Some facts about SUMI in case you want to try it:

- It works best as an addition to a usability study
- Developed by Dr. Jurek Kirakowski from the Human Factors Research
group at the University of Cork. See
http://www.ucc.ie/hfrg/questionnaires/sumi/
- A rigorously tested and proven method of measuring software quality
from the end user's point of view. Similar in design to Myers-Briggs
- It measures Efficiency, Affect (emotion), Helpfulness, Control and
Learnability

Anjali Magana
Cisco
 


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Posted from the new ixda.org
http://www.ixda.org/discuss?post=39589


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