Hi Mario,

It's rare to find examples of particular design strategies for study
outside a university program, probably because organizations consider
them confidential. And so a common understanding of what design
strategy is doesn't seem to exist in our field.

The best analogous field you can look to is product development which
has a long and robust history of studying and documenting its
practices. Jeff Lash has some resources here:
http://www.goodproductmanager.com/resources

In a nutshell, when I create a strategy I think about the kinds of
things one might consider for a company strategy, but at the product
or service level, such as
* The immediate opportunity
* The customer's situation
* The competitive landscape
* Revenue streams and models, with plausible estimates (or benefits
if there's no direct revenue)
* Risks
* Peripheral opportunities
* Intersection with related elements such as brand identity,
marketing channels, sales, customer service, tech support, backend
systems, etc.
* Roadmap, which accounts for all of the above as it shifts over the
next x years

The roadmap, IMHO, is one of the most important pieces and what sets
a strategic plan apart from a tactical plan.

Best,
Victor


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Posted from the new ixda.org
http://www.ixda.org/discuss?post=40185


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