It is a contentious topic. I summarized multiple sessions from the Software User Assistance conference just held in Seattle:
UA2009: Documentation's changing world (has Help research results) http://www.cleverhamster.com/clever_hamster/2009/04/ua2009-documentations-changing-world.html UA2009: Embedded user assistance (help in context) http://www.cleverhamster.com/clever_hamster/2009/04/ua2009-embedded-user-assistance-help-in-context.html ...and we're taking this to heart and (with our R&D change to agile/scrum) are making it job one to have the writers improve the interface/flow itself and the "hidden" help: labels, titles, tips, examples, on-screen guidance. Much higher ROI. Hth! Mary Connor -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Bill Marshall Help functionality is a recurring point of contention in nearly every project I work on. I do Voice UX design, and very often our products are used in-car where users can't or shouldn't be looking at a screen for cues. <snip> ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [email protected] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
