One thing to consider would be the questions that different stakeholders on the product team have. You could invite stakeholders from product management, QA, training, doc, development, etc. to each list all the questions that they might have and then review those. This method of asking each group what questions can also lead to insights about different perspectives of the groups and even biases that they might have. I've done this using the brainwriting technique where you go to a meeting of a group of stakeholders, give each person a page, and then ask them to quite a few questions that might might want to ask users. After a minute or 2, you have them hand their questions to the person next to them who then adds his/her questions, then you do that one or two more times and you have a large list of questions in 5-10 minutes. You can look for themes that cut across groups and key concerns.
Chauncey On Tue, Jun 30, 2009 at 10:12 AM, Alan Salmoni<[email protected]> wrote: > Personally, I would start with a question for yourself: what is it > that you want to find out about? That should guide the questions that > you ask of the staff. > > If you're not clear what it is that you want to find out, then your > research could be aimless. > > Of course, feel free to change mid-stream if some interesting stuff > comes up that you didn't anticipate, but having a framework to guide > things is useful so that you don't get distracted into irrelevant > topics and focus instead upon what is relevant to what you want to > do. > > > > . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . > Posted from the new ixda.org > http://www.ixda.org/discuss?post=43265 > > > ________________________________________________________________ > Welcome to the Interaction Design Association (IxDA)! > To post to this list ....... [email protected] > Unsubscribe ................ http://www.ixda.org/unsubscribe > List Guidelines ............ http://www.ixda.org/guidelines > List Help .................. http://www.ixda.org/help > ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [email protected] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
