Good morning! Does anyone please have/know where to find up-to-date info on how much a website can save a company money by reducing the number of calls made to customer service? Or a comparative of online customer service costs vs telephone.
I know I've seen stuff like this somewhere, if only I knew where now! Regards ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [email protected] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
