Thanks guys. Well even really I was looking at even simpler solutions and supporting data, mainly with an aim to justify/explain/promote spending on website maintenance and development during the recession what with budget cuts and all. Clearly a website that is neglected causes a huge amount of frustration and reflects badly on the organization whereas one that is maintained and continually improved can offer a large number of visitors basic information, avoiding the need for them to call. However, although this may seem logical to lots of us, not everyone sees it that way especially when they see the year's budget! :o
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