Get to know the user base really well first. If possible, observe them
using the application in their own space to understand their
frustrations as well as what works best for them now.

Learn the limitations of Sharepoint so that when you communicate
usability recommendations, you won't hear too much "we can't
actually fix that".

Be clear on what the goals of the app will be. What are users trying
to accomplish? Are they sharing files, communicating through a
discussion board, sharing a calendar, etc?

Every Sharepoint site/app is set up a little different because each
group using it will have different goals. Know the user and the goals
and you'll be on your way to a good start.


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Posted from the new ixda.org
http://www.ixda.org/discuss?post=44420


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