On 4 Sep 2009, at 23:18, Jerome Ryckborst wrote:
I'm a PC regular who was "forced" to use an iMac over the past week to
complete tasks that were very important to me. I succeeded, but
there was
plenty of frustration, confusion, and inefficiency.
It struck me that this experience will help me interpret user research
better.
What do YOU do, in addition to user research, to better relate to and
interpret your data? Here are three things I've done:
http://fivesketches.com/2009/09/train-yourself-in-frustration/
I've mentioned this before - but one I love is going and sitting at a
customer support desk for a day. Guaranteed to be an education.
Adrian
--
http://quietstars.com - twitter.com/adrianh - delicious.com/adrianh
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