I%u2019m not sure if you count this as %u201Cresearch%u201D but when I want to understand heartfelt customer sentiments related to e-commerce topics I browse around twitter. A couple of example topics below.
Topic: iphone and frustration %u2022 Wow, iPhone directions took us 10 minutes past our destination, now turned around, even hungrier from frustration. %u2022 It's really frustrating when trying to access hotmail from the iphone. %u2022 call in segment on KPCC iHate My Slow iPhone...frustration with AT&T is running very high %u2022 I hear ya. if it was me with my mom, I'd be iphone-less bc I probably would have thrown it at a wall in frustration. %u2022 building iphone apps is a crazy mix of joy/pain/excitement/frustration/confusion %u2022 AT&T iPhone 3G and 3G S officially getting MMS on September 25: After months of speculation (and frustration.. %u2022 (And, I do feel your pain. I've been very close to ditching the whole iPhone gig due to frustration dealing with Apple.) Topic: shoes online %u2022 I questioned my older cousin about why I didn't get school shoes & clothes. He said bc I'm not in school & online classes don't count lol %u2022 only thing I'd buy online is shoes man! %u2022 Dear online shoes.com, Thank you for giving me one shoe to choose from. Wow, do I feel like a freak. %u2022 Just add heels and leggings for evening chic! Lipsy shoes arriving online tomorrow %u2022 fashion blog reading to online shopping to a new bag and boots coming in a week. i swear bags and shoes are my weakness %u2022 I bought a LOT of things from xxx :) Oh and somee CUTE shoes %u2022 hey doll I got some mini skirts, tops, a dress, a pair of shoes, n now I'm ordering over the knee boots online! Need help! %u2022 Looking at amazing shoes that I want to buy online, but have no money. %u2022 i saw those online and almost ordered them!! they're very cute. blue shoes are my new thing. are they comfy? Not exactly dimensions that can be measured or validated, but the tweets definitely convey nuances of experience. Paul Bryan Usography Corporation Linked In: www.linkedin.com/in/uxexperts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=45395 ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [email protected] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
