All good points, Bryan, regarding an internal UCD team having 8-9 apps
thrown at them and asked to test them. This still gets back to a poor
design process internally. It's a tough situation to be in and
typically less than ideal, which is why I started my own firm—more
control over my destiny, the type of work I select, etc.
Point is that most of the "flaws with usability" aren't really a flaw
w/usability so much as a flaw with the implementation of the process
itself. It's kind of like focus groups or Six Sigma. I'm not a fan of
either one, not because focus groups are a bad method, or SS is a bad
process, but rather that their typical implementation/execution are
screwed up.
Cheers!
Todd Zaki Warfel
Principal Design Researcher
Messagefirst | Designing Information. Beautifully.
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Contact Info
Voice: (215) 825-7423
Email: [email protected]
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Blog: http://toddwarfel.com
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In theory, theory and practice are the same.
In practice, they are not.
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