Hi all,

Agree with Daniel Szuc in many of his points. I'd like to highlight
what I've seen in 2009 and what seems to be coming up in the near
future. 

1. Lots of consultants working for the agency are being hired by the
corps to do their job within the organization. I know this has
happened in the past and it's quite normal in any consulting
industry. But as UX becomes more and more important, this trend is
now more important than ever in our field. This is quite interesting
as it's so different to be an IA or a researcher working 'on the
other side', isn't it? 

2. As these profiles are now working for the corporation, we at
UserZoom have experienced a huge trend towards saving costs and doing
their thing in-house (specially considering the state of the economy).
For example, instead of outsourcing a research project (still happens,
but a lot less), we see companies purchasing licenses, tools and other
means to manage their own research. After all, they now have the
power/resources/knowledge to do this. 

3. Then, on our own specific area, one interesting finding: online
(or remote) UX research is being used more than ever. We've also
experienced a growing number of companies knocking on our door,
looking for ways to obtain quantitative usability data and measure
UX. So it says the last UPA salary survey, in which there's an 18%
growth in the usage of tools (commonly called unmoderated remore
usability testing), much higher than eye-tracking or other more
establish methods. 

BTW, these are valid for both US and EU corps, although the EU is
still quite a ways behind the US.

Best,
Alfonso



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Posted from the new ixda.org
http://www.ixda.org/discuss?post=47128


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