Well, of course you are right.
Unfortunately, the reality for most of us is that the technology is
created and it is our job to do our best to make it "not suck".
Very very very (way too) few of us begin our work truly with open
ended discovery of needs/motivations. We almost always start with
something existing.

A great example to the contrary is the work that Robert Fabricant
presented at last year's Interaction09 conference. where no new
technologies were used, but instead existing technologies were
brought to bear with new communications/messaging to creae new
services. (video available at http://library.ixda.org/).

And it is where service and interaction meet that the repurposing of
existing technologies instead of the invention of new ones probably
has the greatest design opportunities.

Yes, this all proves that the examples are too few. But one could
easily say now that the web is such a ubiquitous part of
industrialized life that no matter what we add there (or more
generally to the Internet) is not an invention of technology but just
the use of a tremendous broad utility much as Robert's example of
using SMS demonstrated.

-- dave


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Posted from the new ixda.org
http://www.ixda.org/discuss?post=47301


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