It sounds a little like an own goal here, but only work done by
someone else would show this up. If their usability testing doesn't
show up defects in their design, then I would be asking what are they
being paid for? (except for being able to tick the relevant box)
I guess it's one of those difficult questions for companies to ask
themselves when considering employing someone: if they are expert
enough in a field, why employ someone else? And if not, how do they
know who are the real experts?
This explains why a list of previous clients can be the best selling
point though I've known of products and services that have gained a
good client list based upon the strength of their client list ("they
must be good, look at the big names that use them!").
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
http://www.ixda.org/discuss?post=47287
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