Seconding what Dan said, and adding this: - Create an agenda...but don't overdo it. Scheduling down to the minute can create a false sense of urgency during the brainstorming, and impedes flow and creativity. Suggestion: set coarse-grained timings for the main agenda items. Avoid "5 minutes - activity x" and "10 minutes - activity y" granularity.
- Also, I suggest coming out of the workshop with the goal of further "validating" the personas via add'l user research. I put that in quotes because there's no industry-standard method or measure for validating personas. But there are methods and techniques for gathering corroborating evidence and expanding on the initial assumptions about your customers' goals, workflow, motivations and constraints. I would love to expand on this last point b/c I'm currently working on two big persona "validation" projects. But it's time to hit the road for holiday travels. If there's further interest in persona validation techniques I'll post more after Christmas (also known to my tribe as "the night we order Chinese takeout" :-) HH, Paul - - - - - - - Paul Sherman, Principal, ShermanUX User Experience Research | Design | Strategy [email protected] www.ShermanUX.com +1.512.917.1942 - - - - - - - On Dec 23, 2009, at 7:36 AM, Daniel Szuc wrote: Hi: Questions: * Do you have user data to help develop the personas? * Do you have some data to help drive improvements for the online journey? * What roles/titles are attending the workshop? * What do you want to people to do with the output after the workshop? Suggest you could: * Develop the Personas before the workshop for people to validate * Use the issues to group and drive "design goals" before starting the design * Use the time to divide into 2 teams to come up with 2 solutions and then bring the best of the 2 solutions together into 1 * Test the solution with the group against tasks to help iterate Planning note - An important part of a workshop is to ensure that expectations are set correctly before you walk in so that everyone understand what you will and will not achieve. Also see - http://www.uxmatters.com/mt/archives/2007/06/walking-through-your-product-design-with-stakeholders.php rgds, Dan ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [email protected] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
