there are people to who 'desktop support' is the first-line call center
who only know how to read from a script.
for other people 'desktop support' includes maintaining the switches,
firewalls, e-mail server that the desktop users depend on.
just for this confusion, they should be included (and as you say, the good
ones go on to much bigger and better things)
David Lang
On Wed, 12 Jan 2011, Aaron McCaleb wrote:
To further clarify my position, I think there is a line between
"desktop support", and "system administration". But it is an
_incredibly_ thin line, and I'm not certain how to characterize that
line.
Desktop support might include maintaining and configuring a locally
installed application or application suite...like Microsoft Office.
But if this is a single installation on that desktop shared by
multiple local user accounts, this is now edging into system
administration...
I don't know. I feel like there is a difference between system
administration and desktop support...though the two are definitely wed
to each other. But without being able to quantify the difference, I
won't exclude them from the party. ;)
Also, I think it's appropriate for "desktop support professionals" to
be welcomed among our ranks because they are likely (read: "doomed",
*wink* ) to become system administrators as they advance in their
careers.
On Tue, Jan 11, 2011 at 16:19, Tom Perrine <[email protected]> wrote:
Point noted. I've been out of the desktop support biz long enough
that I tend to focus on consumer facing stuff. My bad, absolutely.
So, update:
Think about all the things you do with your computer each day, at home
and at work. Then think about the people who make all that possible.
From the people who take care of your desktop, those who manage all
the networks, to the people that take care of all the servers. They
are system administrators, network administrators, etc.
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