Greetings, I've been in my current sys admin position for about a year now and since I have arrived I have been working to try and put in place a quota on the size of mailboxes for Exchange users. When I first came on board there weren't many Exchange issues but in that time we've grown from around 60 users to nearly 200 and there is no sign of slowed growth from a personnel standpoint.
We've been experiencing an increased frequency of problems with Exchange as the hard drives are constantly being pushed as hard as they can be pushed, even on a Sunday afternoon when our offices are the slowest. I've managed to get my manager on board with this and I am fairly certain the other sys admin will be on board as well. However, I am certain there will be backlash from the end users. Many of the guys in our NOCs (we are a telecomm) have inboxes in excess of 100,000 emails and they continue to grow larger by the day. Telling them they are going to have to manage their inboxes so as not to exceed a certain size is going to be a challenge, but it is absolutely necessary. My questions are: * What specific quota sizes should I put in place? From what I've read Microsoft recommends the .ost does not exceed 2gb and inboxes to not exceed 5,000 items. Should I use this as the quotas we put in place or should I enforce something less than that even? * How do I handle backlash from the worst offenders who are likely to gripe the loudest when this is put in place? Obviously I'll have instructions in place for everybody on how to archive their emails to .psts which they can then back up on the network, but what else should we plan to do? * What would you recommend as a timeline for the end users to clean up their inboxes to prepare for the quotas? Any additional guidance or recommendations would be greatly appreciated. -Evan
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