One thing I absolutely recommend *against* is leaving information on
the employee's voice mail, assuming that only they will know the
PIN/password.

This is a well-known entry point for companies that specialize in
"social engineering" style penetration tests.

Having pre-arranged passwords and/or challenge/responses would be best:

employee number
office location/office number
what is the date of the next/last paycheck?

In general, I believe that calling them back at a pre-arranged phone
number is quite good, too.

If you are all in a single small area, you can even use "what photos
are on your desk in your office?" or "what poster is outside your
office?" and have the person in the help desk go take a look :-)

--tep
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