On Oct 26, 2012 12:29 AM, "Danielle White" <[email protected]> wrote: > >> A "no blame" culture helps greatly in this regard... Some people >> unfortunately (with cause) fear loss of job if they own up to a mistake. >> > I've had some organizations and managers who were that way. At my current one I'm quick to own-up to mistakes for that reason. >
The most crucial part of "owning up" to any mistake is truly owning it. In other words, it's not enough to tell the boss you goofed; you've got to follow up with "...and this is what I'm going to do to correct it. Also, here's what I think can be done to prevent this in the future." As sysadmins, we're also responsible for creating/maintaining a blameless culture. We do that by handling issues with professionalism and clarity. Ryan > -- > Danielle >
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