Open source forces a dependence on the vendor's business plans - an issue
too infrequently noted in the discussions I've seen.
In our case - as the developer of an Open Source dispatch software - we had
user interest in integrating our package with asterisk, an Open Source pbx
system. Now with that integration working, responding units and other
authorized folks can update status information ("Press 1 for 'on-scene',
etc. via text to speech) and will be able to get system summary information,
etc. via cell phone.
Maybe yr commercial vendor is willing to take that on, but maybe not if they
see the market potential as too limited.
A
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