-------- Original Message --------
Subject: junior support person
Date: Mon, 17 Sep 2012 09:48:51 -0500
From: Bryan King <[email protected]>
To: <[email protected]>
Tier 2 Tech Support and Server Admin
A basic understanding, experience and/or interest to work in these areas -
• Help desk support (customers and employees)
• Windows Server 2008
• Virtualization
• Server Administration (adding users, verify backups, domain admin, etc)
• Office Technology (drive assignments, userids, printers, video
management))
• VoIP management (move / add / change phones)
• Some website development skills would be an asset
• Support for the corporate Android based cell phones (20)
• Understanding of VLANs, SNMP, OSPF and other protocols
• Professionalism for working with customers – polite, courteous, and
friendly
• Attention to detail is very important
• Completing tasks in a timely manner
• Ability to provide documentation or status updates
• Able to work independently and in a team setting
• Possess efficient time management skills
• There may be after hours / weekend work hours to meet business needs
from time to time
• Rotational oncall schedule
• Driver license is required – there is no bus route
• Interest to assist other team members when needed – administration,
shop, field, etc
• There may be opportunities to work at customer sites – must be bondable
• Some of our work is based outside / requires daytime travel
• Showing ambition, attitude and dedication to your career and team will
go a long ways
• Only local candidates already living in Manitoba will be considered
A significant portion of time will be providing technical support to
customers. Professional communication skills are very important (written
and verbal over the phone).
This is an entry level position for someone recently graduated from an
IT program to begin with technical support initially. It is an excellent
opportunity for the right person that wants to be in a continuous
learning environment as we are willing to provide additional training.
This is a career opportunity – permanent, full time, and room for
advancement.
Our environment is something like Google (drinks stocked in fridge, fun
corporate events like Speedworld / box suite with Goldeyes, etc), but we
are also very fast paced environment.
With all replies, clearly indicate all of these items in your cover letter -
• Salary expectations
• Availability / start date
• Strengths and weaknesses
• Any special / unusual skills you have that would make you the best
candidate.
• What you would like to be doing in 2 years, and in 5 years.
• Please ensure you have read everything above prior to replying
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