Hey, perhaps my response is untimely but I have had service from both MTS and Shaw, and can provide the following insight: they can both suck, and it seems to depend on the part of town you are in.
Office in south osborne has had Shaw connectivity issues twice in the last year, during office hours. There were a couple nights where I saw shaw trucks throughout the area, working on something or other no doubt, and the internet went down for 15-20 minutes here or there, during midnight - 4am window. An offsite Shaw installation (wellington/academy area) goes down once every 1.5 months or so, usually for <30 minutes. Another offsite MTS VDSL2 installation has had no issues so far, for about 6 months. When I lived downtown, MTS VDSL2 went down once (that I observed), but this was just my personal connection, so I didn't get Nagios messages when it went down :) As far as customer service goes, shaw has been far superior in my experiences (wrt business class internet). Seem to get put through to technical people right away. MTS's first tier of technical support for business class internet seems to be trained to talk grandma through setting up IE6, and not much else. At least in the 2 times I've had to deal with them. Funny anecdote... I once asked MTS for a quote on MPLS service, and provided requirements in a list like so: - 20 Mbps throughput - 5 locations etc.... i got a call back from a sales employee asking me to confirm that I needed negative 20 Mbps service. I thought they were joking until they brought it up again because they were genuinely confused about it. On Thu, Mar 13, 2014 at 10:40 PM, <cstann...@gmail.com> wrote: > If you're having trouble with MTS and it's going over the cat3-or-below > grade house lines, it may be worthwhile to bypass the internal phone wiring > - install a DSL filter at the entry point and either put the modem there or > run cat5 to where the modem is located. > > I know someone who had upload/reliability issues with MTS, after I > isolated the whole house using a filter and ran cat5 to his modem the > upload speed doubled and I think issues went away. > > > -----Original Message----- > From: Kevin <m...@iamkevin.ca> > Sender: discuss-bounces@lists.skullspace.caDate: Wed, 12 Mar 2014 14:12:50 > To: <discuss@lists.skullspace.ca> > Reply-To: discuss@lists.skullspace.ca > Subject: [SkullSpace-Discuss] ISP Preferences: Shaw vs MTS > > Hello everyone, > > I am sorry to bring up such a nonsensical ISP battle thread here, but > lately the MTS connection I've been using where I am living. My > landlord is nice enough to pay for the Internet and include it in the > rent, so I really can't switch over even if I wanted to... > > When I normally have the choice of ISP, I normally go with Shaw > Cablesystems. To me it personally makes more sense that a coaxial > cable can carry bandwidth better than a twisted pair. Not entirely > sure how true that statement is, but to me, it seems right. Whenever I > had Shaw, I never had to deal with broken connections, lag, and other > nonsense that I've been struggling with over the past weeks. There are > actually times where I just stop using the MTS connection and tether > through my smartphone to get a more reliable connection. I find that > odd, that a cellular network connection is more reliable than a > landline connection. > > A few examples of issues I've been experiencing lately on MTS: broken > SSH connections, webpages sometimes just don't load at all, and the > connection breaks so badly that my plasma Gmail widget crashes my > entire desktop. I'm still on an older version of KDE4, so I assume > when a connection breaks on newer version, it won't bring down all of > plasma. > > Anyways, when I was on Shaw, or even my Telus cellular connection, I > don't experience all of these headaches mentioned above. I want to > know if you had any similar experiences with any of the local ISPs. > > I also wouldn't mind a nice break down on each service in terms of > how one can potentially be more reliable than the other. I've heard > some interesting things about ADSL and how someone in the neighborhood > can basically slow down the entire area, and heard that with > Cablesystems this isn't the case, and it's more of how far you are from > the so-called "head office". I'd rather get some proper education on > how both of these systems work, rather than relying on possible > misinformation I learned before. > > An interesting thought for a class to be held at the space, would be > education on how ISP works in general, and compare ADSL to Cable > without all the marketing bullshit. I am sure there are people at this > space whom work for either MTS or Shaw, and having them at such a > presentation would be a nice idea, perhaps both to get a better > perspective. > > -- > Kevin <m...@iamkevin.ca> > _______________________________________________ > SkullSpace Discuss Mailing List > Help: http://www.skullspace.ca/wiki/index.php/Mailing_List#Discuss > Archive: https://groups.google.com/group/skullspace-discuss-archive/ > _______________________________________________ > SkullSpace Discuss Mailing List > Help: http://www.skullspace.ca/wiki/index.php/Mailing_List#Discuss > Archive: https://groups.google.com/group/skullspace-discuss-archive/ >
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