Nick, Yes, I did pay the postage to them. I did not think about it at the time but as you say it seems only right that they should pay it and get recompense from Slim Devices. I don't know what arrangements SD had with it's UK distributors over this issue but if I remember they did not give any direct help to anyone on the mailing list but did, of course, acknowledge the problem.
In reality I don't think Broadband could refuse to give you a refund if it's what you wanted but like any business they will try to avoid it. If you paid by credit card your contract is also with the card company and they should be able to apply pressure to the supplier. I have had this kind of thing happen on other occasions in the past with other goods and only got sense when I mentioned I worked for a firm of solicitors and would get them involved. I hope you don't have to wait much longer it must be so frustrating. The only good thing is that it's such a good product which I am sure will give you, as it has me, many hours of good listening once you get it back. Regards. David -- DJMUK _______________________________________________ Discuss mailing list [email protected] http://lists.slimdevices.com/lists/listinfo/discuss
