well finally a response! above is the question reference and your response to me contains my previous attempts to get support
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phillip, I want to first apologize for the delay in response. I saw your thread on the forums and looked you up in our system. It seems as though your incidents have gotten lost in our ticket system. Can I ask how exactly you sent in your requests? On regards to your issue, could you please describe the problem you are having with your Duet? Customer (Philip Chadwick) 11/21/2008 04:01 AM your customer support is crap Auto-Response 11/21/2008 04:01 AM This is an autoresponse message. We have received your support request and will be responding soon. Customer (Philip Chadwick) 11/12/2008 05:54 AM what do i have to do to get a response?? Auto-Response 11/12/2008 05:54 AM This is an autoresponse message. We have received your support request and will be responding soon. Customer (Philip Chadwick) 11/01/2008 09:26 AM anyone there?? Auto-Response 11/01/2008 09:26 AM This is an autoresponse message. We have received your support request and will be responding soon. Customer (Philip Chadwick) 10/25/2008 07:31 AM hi just installing - the boom is connecting ok, internet radio working, mp3s playing of pc but i am getting no pin to access squeeze network Auto-Response 10/25/2008 07:31 AM This is an autoresponse message. We have received your support request and will be responding soon. Question Reference #081025-002460 Product Level 1: Logitech Product Level 2: Wireless Music Systems Product Level 3: Squeezebox Boom Date Created: 10/25/2008 07:31 AM Last Updated: 11/26/2008 12:55 PM Status: Waiting Operating System: Windows XP Slim Software: SqueezeNetwork Version: xx.x.x >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> i would point ou my name is incorrectly spelled and i don't understand the reference to my "duet"?? the original problem is mentioned above - namely that i never got a pin to access squeeze network tho' the system does appear to work - if i am short of some content i am unaware what it is because it isn't there (if you see what i mean) the other attempts i made to get support were directly through the website email techsupport form - a second problem arose when the device kept insisting it had an unfinished update but failed to respond to its own advice of scrolling back etc, i submitted 3 webforms with no response and then began to get annoyed phil -- pippout ------------------------------------------------------------------------ pippout's Profile: http://forums.slimdevices.com/member.php?userid=21436 View this thread: http://forums.slimdevices.com/showthread.php?t=55573 _______________________________________________ discuss mailing list [email protected] http://lists.slimdevices.com/lists/listinfo/discuss
