thanks to advice from this forum - and i stand by my description of customer support as ordure! - i finally found my pin this was not a 4 digit code as mentioned in set up, but a 5 character alphanumeric code! entered on pc and i now have an officially connected boom why don't they print a proper manual? what amounts to a quick start guide is ambiguous and misleading - hypothetical question really, no one seems to have proper manuals and decent on line support nowadays the strange update incomplete message seems to have resolved itself now as well do thanks to everyone who pitched in - now down to digitising my large vinyl library and deciding what bit rates are appropriate - or should that be another thread? phil
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