I knew it was inevitable when Logitech bought Slim Devices. Tech support would essentially disappear.
I truly enjoyed the immediate and personal support offered by Slim Devices back when it was an independent company. My problems were addressed by helpful engineers, or logged as bug reports. Things got fixed rapidly and satisfactorily. Now? No f***ing way! I sent in a simple complaint about the new alignment of SqueezeNetwork menus, plus an issue about the SqueezeNetwork web page which preventes me from accessing Live365. Five days later I get a message that because I happen to live in Hong Kong, my issue is being redirected to Logitech Asia-Pacific tech support. Obviously no one even read my report. It has absoilutely NOTHING to do with my location. It has absolutely nothing to do with my hardware (which I bought in the USA, by the way). So instead of actually responding to my simple report, now time is wasted shuffling user reports around the globe, far far away from the engineers at Slim Devices who can so simply and easily respond to my report by checking the SqueezeNetwork web page. Likely I will wait another five days to get some sort of boilerplate cut-and-paste response. Want to bet the advice is: Uninstall and reinstall my SqueezeCenter software, reboot, flush my browser cache. I'll bet cold cash that's the reply I get. Bring back REAL service. It used to be one of the best things which distinguished Slim Devices from every other company out there. -- billingsgate ------------------------------------------------------------------------ billingsgate's Profile: http://forums.slimdevices.com/member.php?userid=2822 View this thread: http://forums.slimdevices.com/showthread.php?t=56558 _______________________________________________ discuss mailing list [email protected] http://lists.slimdevices.com/lists/listinfo/discuss
