billingsgate;371229 Wrote: > I knew it was inevitable when Logitech bought Slim Devices. Tech support > would essentially disappear. > > I truly enjoyed the immediate and personal support offered by Slim > Devices back when it was an independent company. My problems were > addressed by helpful engineers, or logged as bug reports. Things got > fixed rapidly and satisfactorily. > > Bring back REAL service. It used to be one of the best things which > distinguished Slim Devices from every other company out there.
I can see your complaint, but other things have changed besides now having a parent company and maybe they need to be considered. 1) The user base has exploded since the release of Duet and Boom. 2) New Web browsers and new versions of old web browsers have come out (read more stuff to have to support and bugs to fix). 3) Additional equipment types to be supported in SC. 4) Sounds like Logitech is trying to increase service not decrease it if they are pointing you to a new support facility in your part of the world. And Fletch makes a point, did you take the time to check to see if a bug report has been filed on your issue and if not, file one? -- iPhone *iPhone* 'Last.FM' (http://www.last.fm/user/mephone) Media Room: Transporter, VTL TL-6.5 Signature Pre-Amp, Ayre MX-R Mono's, Vandersteen Quatro, VeraStarr 6.4SE 6-channel Amp, VCC-5 Reference Center, four VSM-1 Signatures, Runco RS 900 CineWide AutoScope 2.35:1 Living Room: Duet, ADCOM GTP-870HD, Cinepro 3K6SE III Gold, Vandersteen Model 3A Signature, Two 2Wq subs, VCC-2, Two VSM-1 Kitchen: Squeezebox BOOM Bedroom: SB3, GFR-700HD, Thiel 2.3, Second Boom Home Office: SB3, NAD C370, two VSM-1 Home Gym: SB3, Parasound Vamp v.3, Thiel PowerPoint 1.2 Mobile: SB3, Audioengine A5 ------------------------------------------------------------------------ iPhone's Profile: http://forums.slimdevices.com/member.php?userid=13622 View this thread: http://forums.slimdevices.com/showthread.php?t=56558 _______________________________________________ discuss mailing list [email protected] http://lists.slimdevices.com/lists/listinfo/discuss
