toby10;381020 Wrote: > I have *NO* experience with Cisco, I do have experience with Linksys > products. Cisco may well get the design aspect, but they had better > seriously ramp up customer support for such consumer devices. > If they rely on the Linksys model for customer support of consumer > products then this entire line is DOOMED! :)
That may well be the case. Cisco is one of the best in terms of enterprise support, but that support model is too expensive for the consumer. Perhaps they've continued to use the original Linksys approach for those products which is inadequate (I've never called them honestly). In my view, forums are the primary technology support approach these days, but I suppose I lot of people still call the support line. I honestly haven't done that for cheap gear (<$100) for years. They need to have an active support community for sure. I guess my main thought is that this product set and the launch of the new site appear to be Cisco trying to re-engergize their approach to the consumer. It remains to be seen if it will be effective, but it's impressive so far. -- thomsens ------------------------------------------------------------------------ thomsens's Profile: http://forums.slimdevices.com/member.php?userid=1352 View this thread: http://forums.slimdevices.com/showthread.php?t=57371 _______________________________________________ discuss mailing list [email protected] http://lists.slimdevices.com/lists/listinfo/discuss
