Wow. Sorry, but I think that's inexcusable. All this person had to do was state he does not work directly with customers, CC tech support on the email, and be done with it.
This engineer needs to be better shielded from customers. No matter how irritating the customer may be, "the customer is always right". I used to work tech support years agao and know how irritating it can be to have to abide by that, but it's true. Tech support should be trained to deal with the most outspoken arrogant customer, which is why it should be passed off to support people. Certainly Mr.Sinatra's email didn't sound arrogant or irritating, so I guess Mr. Chandler just had a major case of the grouchies this morning. -- maggior Rich --------- Setup: 2 SB3s, 4 Booms, 1 Duet, 1 Receiver, 1 Touch, iPeng on iPod Touch. SuSE 11.0 Server running SqueezeBoxServer 7.5.0, MusicIP, and SqueezeSlave. Current library stats: 34,767 songs, 2,776 albums, 505 artists. http://www.last.fm/user/maggior ------------------------------------------------------------------------ maggior's Profile: http://forums.slimdevices.com/member.php?userid=9080 View this thread: http://forums.slimdevices.com/showthread.php?t=87915 _______________________________________________ discuss mailing list [email protected] http://lists.slimdevices.com/mailman/listinfo/discuss
