erland;633073 Wrote: > Honestly I'm not sure I understand the problem, he is working with > Logitech internal QA and isn't working with customer support, if he > doesn't want to communicate with the customers that's no big issue as > long as other people within Logitech does communicate with us. As a QA > engineer I'm sure his responsibility is to report bugs to make sure all > bugs are found before the release and as far as I can see that's exactly > what he is trying to do and let the developers investigate the cause of > the problem. > > Sure, he could probably have phrased himself a bit better when talking > to a customer but honestly I've sometimes seen a lot worse than that on > these forums when someone have had a bad day. > > Logitech might have a QA process which isn't based on getting > notifications from the bug tracking system as soon as something happens > with a bug, that's not strange that's how many professional companies > works to get a bit more structure to the QA work and make sure the > right bugs are prioritized instead of having developers that tries to > do ten things at the same time.
erland, in america, this simply doesn't fly. i have no beef with the process, or with their protocol, nor do i care if he is following it or not. (although i have seen AndyG tell these "new guys" on bug tracker to CC themselves to bugs they comment on) anyway, i'm more than willing to accept what he is saying is true, but thats totally besides the point. the point is that 1. i wouldn't and shouldn't be expected to know or care how logitech runs itself, (not that i was told his POV until the last email anyway) and 2. that no employee should EVER communicate with customers in this rude way, ESPECIALLY customers who are just trying to help! i filed the bug, and he commented on it, and the only reason there are any follow ups at all from him are because i noticed his email was excluded, and i simply, but politely, emailed him asking to please respond to our questions, which AndyG also wanted answers to. that an employee who does QnA testing would respond to a customer who does the same for free, (and also as a customer helps keep him in a job); in the way in which he responded is APPALLING and he should indeed be corrected and logitech should be ashamed. now fair enough, this post may be irritatingly direct, but its both 1. after the fact, and 2. TRUE. (you're still the man tho erland! :) ) ps. Michael, i still can't resize frames in the webui in IE9. grr. -- MrSinatra www.lion-radio.org using: sb2 & droid (my home) / duet & ipeng (parents' home) - sbs 7.5.5b - win7 & xp pro sp3 ie9 - p4(ht) 3.2ghz, 2gig ram - 1tb wd usb2 raid1 - d-link dir-655 - 49k+ mp3/flac ::VOTE FOR 'BUG 15604' (http://bugs.slimdevices.com/show_bug.cgi?id=15604)!!!:: ------------------------------------------------------------------------ MrSinatra's Profile: http://forums.slimdevices.com/member.php?userid=2336 View this thread: http://forums.slimdevices.com/showthread.php?t=87915 _______________________________________________ discuss mailing list [email protected] http://lists.slimdevices.com/mailman/listinfo/discuss
