castalla wrote: > Anybody with a modicum of IT knowledge would know that this question is > like asking 'How long is a piece of string?'! > > It's not like fixing a car - 15 mins for a wheel change, 35 mins for an > oil change. > > The service will be fixed when it's fixed. > > Install LMS on a local PC and you can access quite a lot of services.
Yea i do fault-tracing on electronics and other stuff it can be horrible some days. In our service dept we say that it takes the time it takes + the time you use to nag me about it :) or "about 15 minutes 14 days thereabout" . it can be annoyingly hard sometimes and the root cause is in most cases very simple and the obvious follow up question from the non technicians (boss et al ) are always "but it was only that screw x was not put into hole y how come it took 18 hour to find it" to that there is not even a snide ironical comment you just stare them away.... And then the icing of the cake "why" :) like it would be humanly possible to know why a certain transistor chose Wednesday to fail .... Joking aside ,the techs needs help regarding communicating issues if someone reassured users with a tweet or other message now and then people would feel better .(the tech should focus on the problem ,some one else should work the pr imo ) Even if there is no factual content to provide , it can actually be like you frustratingly try to find the problem for 24 hours then it is suddenly apparent what it is ? so even a message like" whe have not yet found the problem is good communication" ------------------------------------------------------------------------ Mnyb's Profile: http://forums.slimdevices.com/member.php?userid=4143 View this thread: http://forums.slimdevices.com/showthread.php?t=97038 _______________________________________________ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/discuss
