pippin wrote: 
> Have you tried to restart the router?

Yes, I did (waiting 30 seconds). And hard rebooting the SB Touch, too
(pull the cord).

I should highlight that I didn't add the SB Touch to my account myself.
They did. I was happy to have them simply clear the MAC from it's
previous
owner and then I'd perform a factory reset and enter my credentials. But
it didn't happen that way. They actually inserted the device into my
account
(which was already ethernet wired to the network, before I called
them).

I mention this because perhaps when they manually added it they forgot
to reset something. Just mentioning this scenario.

Maybe the MAC wasn't completely purged from other of their databases.


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