I am very sorry for any inconvenience that you have been caused. I am sorry i cant think of any more that i can do to help. I have apologised for the item that you have received. I have checked all the stock we have in stock and all is 100% new. If you have received a unit with a used power supply I am very sorry indeed. We are collecting the unit from you as i have said in my emails but it seem you still wish to continue commenting in this thread which seems a little unfair. It was never our intention to send you a used power supply. As you have said the unit it was new so I can only assume it was a packed back after it was replaced by our supplier after an RMA.
I would also like to point out that i offered to collect and replace that unit for you and refund you the full postage you paid therefore offering the unit at a heavily reduced cost as a good will gesture but you have declined my offer. Again I have tried my best to put this genuine mistake right. We will refund you in Full as soon as the item has been collected and hope top put this matter to bed. Id also like to hear form anyone who has bought a SQ3 from us in the past week and hear of their experiences of our company Datakits. I dont want to upset anyone here but I feel after all that has been said about this situation it is only fair that we have a balanced view because we are not selling used or reconditioned Squeezeboxes and this suggestion is very frustrating. -- datakits ------------------------------------------------------------------------ datakits's Profile: http://forums.slimdevices.com/member.php?userid=10109 View this thread: http://forums.slimdevices.com/showthread.php?t=38982
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