mflint;266120 Wrote: > We're talking about a business here, not a charity. As such, it has a > business model which works on market forces, regional sales strategies > and suchlike.
Well yawn, thanks for the obvious statement. The primary issue is whether or not Australia is being gouged on the price. The answer is obviously yes. Furthermore, with the Transporter not being available on the Logitech site for AUS customers one can only assume that Australian customers are not a high priority. A shame, but frankly no tthe end of the world. Nonetheless, it seems to me a post on the Slim Devices forum would be the most appropriate place for someone to voice thier concerns. The issue I see here is that for a reply to those concerns (from a company rep) to amount to little more that "Suck it up kid!", well I'm sorry that is not good enough. >From my own experience managing the support department for company of a similar size to Logitech, I would find Mr Valera's method of handling of those complaints totally unacceptable. It's quite possible to be sympathetic to a customers concerns, escalate the comment (no matter how little attention it may get by his superiors) and leave it at that. -- Mike-B ------------------------------------------------------------------------ Mike-B's Profile: http://forums.slimdevices.com/member.php?userid=11422 View this thread: http://forums.slimdevices.com/showthread.php?t=43128 _______________________________________________ discuss mailing list [email protected] http://lists.slimdevices.com/lists/listinfo/discuss
