Siduhe;268400 Wrote: > One of the most effective posts I have ever seen on here was someone > responding to a very over-the-top first post with (paraphrasing here) > "-Hi and welcome to the forums. Sorry to hear you're having problems. > I have a few ideas, but posting stuff like that doesn't make me want to > spend my time helping you. This is a user forum not an official support > forum, so you may want to try SD Support in the meantime, as I expect a > lot of other regulars will feel the same way as me when they see your > post-".
Oh that's excellent. I think people put way too much emphasis on the adage "the squeaky wheel gets the grease" and not enough on the adage "you'll get more flies with sugar than with vinegar". It's this "culture of entitlement" which is becoming more and more apparent in general, not just in this forum. It's a product of instant gratification - if you don't get it, you complain as loudly as possible. Unfortunately maybe some don't realize that this is a -user- forum. It's not an official support forum and even though Logitech staffers post here from time to time this is not an official means of communication directly with them. So - people responding to posts aren't being paid, nor do they have to respond. If you antagonize them to start with you are not likely to get a useful response. The fact that such posters sometimes do get a useful response speaks to the extraordinary patience of some of the regulars here. To add to this advice, sometimes posters want immediate help but are unwilling to do any work on their own. They feel that because they made an irate forum post, their problem deserves immediate attention. They sometimes don't give any specifics useful in solving their problem and assume the problem affects everybody. No, it doesn't affect everybody, so in order to see the problem it must be replicated, and in order to do that you need a similar software and sometimes hardware/network configuration. Without that crucial information, sometimes the problem will not be addressed. -- Mark Lanctot Ben Klass: "I won't even eat a pre-7.0 meal. Well, unless it involves bacon." SB2, Transporter, beta SBR, beta SBC, production SBC ------------------------------------------------------------------------ Mark Lanctot's Profile: http://forums.slimdevices.com/member.php?userid=2071 View this thread: http://forums.slimdevices.com/showthread.php?t=43308 _______________________________________________ discuss mailing list [email protected] http://lists.slimdevices.com/lists/listinfo/discuss
