>From Boz, Owner of TacT Audio USA. Dear Friends,
In any high tech product thing can go wrong. Products can be damaged by company employees, shipping company and end users. In any case Tact makes sure that the problem is promptly resolved to customers satisfaction even if the unit was not purchased from Tact. Tact customer support record speaks for itself. However there are certain points when, in order not to humiliate its employees the company has to draw a line and distance itself from an abusive person. After receiving the bellow email Tact made a decision not to expose its employees to this abusive, offensive and I a way threatening individual. The following is one of the emails received by Tact support. (from Gerry) "We're on now pal, After shipping me an amp that was clearly never even bench tested and defective right out of the box you've got a lot of nerve charging me COD for the return shipment (on top of the $80 I had to shell out to send it back). Then I open the box to find the amp has been dropped and the corner has been smashed. Before you try and bullshit me that is shipping damage this did not happen on the return trip since the boxes were unmarked and it did not happen on the way to you since the corners of the amp are encased in foam (there is a picture attached). To add insult to injury I had to reload the firmware before I could even get a reasonable room measurement. Ok Mother Fucker, if that's the way you want to play it, I'll play. I've already convinced one friend to not purchase a new 2150 from you and I am going to post an account of the 3 months of bullshit and fuckups I been through with your company on all my favorite audio websites. I hope is was worth it to you because I've been around Audio Asylum for many years and have enough cred that plenty of people will listen when I speak. I am also very good with the written word and think I could do plenty of damage on the Stereophile forum as well. Naturally I'll also let the people on the Tact site know how badly your company has deteriorated. Look me up any time you are in town fucker and I'll be looking forward to any future Tact audio shows that come to town. Gerry" -- aberdeencomponents ------------------------------------------------------------------------ aberdeencomponents's Profile: http://forums.slimdevices.com/member.php?userid=1234 View this thread: http://forums.slimdevices.com/showthread.php?t=45814
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