Howard Passman;299259 Wrote: > I think it a poor showing of Logitech to release a product that is > obviously lacking complete development and to then rely on a forum to > cover their tech support duties. >
The Duet beta testing was pretty extensive, so it's not like they didn't try. As a tester I can only wish the problems you are having would have happened to me or others so I could have reported them, but my experience is pretty much the opposite of yours- i.e. it just works. The r2049 firmware, or whatever comes with 7.0, wasn't that great, and I did notice big improvements after upgrading to 7.0.1. So if you're having major problems I'd try that, as it's mostly a bug-patch/hot-fix release. It won't be officially released for a couple weeks, but the beta is quite stable for me (honest). That said, I'm by no means a tech support specialist for this product, and some of the people who work for SD/Logitech that post here aren't tech support specialists either. You should really give SD tech support a call/email if you haven't already. At least that's what they've said in the past. If that's the case it doesn't make much sense that 'Forums' is the first link under the main link to 'Support', and that the actual phone number is buried in the 'FAQ', rather than a big prominent 'Contact Support' link. -- Skunk http://www.last.fm/user/TheSkunk/ ------------------------------------------------------------------------ Skunk's Profile: http://forums.slimdevices.com/member.php?userid=2685 View this thread: http://forums.slimdevices.com/showthread.php?t=47302 _______________________________________________ discuss mailing list [email protected] http://lists.slimdevices.com/lists/listinfo/discuss
