On Thu, Aug 13, 2009 at 1:07 PM, Gregory Boyce <[email protected]>wrote:
> > When it comes to messages flagged as a virus there is no white listing > allowed and releasing a mail takes a signed release form and time. > > This would be fine except they started using their antivirus engine to stop > phishing mails. We had a few customer threads falsely flagged as phishing > "viruses". Additionally emails to postmaster and abuse apply the anti-virus > rules, making notifications of phishing attempts difficult to deal with. > Actually, slight inaccuracy. You can submit false positives for investigation, which tends to take 1 business day. If it was deemed to be a false positive the message/thread is released and they adjust their policy to hopefully not catch false positives of that type anymore. If they deem it legitimate like in the case of someone reporting a phishing e-mail to abuse, then you need to sign a release form before they'll release the e-mail to you. -- Greg
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