Wow! Seems like I have been on the phone with Apple's Tech Support
people quite a lot these past few days. OK, really it was only three
times, but still/
I cannot compliment them enough on their professionalism, patience,
and willingness to listen to all kinds of answers, concerns,
questions, etc.
\This past Thursday, I called them because I was concerned about some
issues while starting up the comptuer. The guy talked me through how
to do a disk repair er ... anyhow, to do a disk repair form the Tiger
disk. He had never worked witha caller who relied exclusively on
VoiceOver before, but he was able to understand the computer and talk
me through what I needed to do. I made sure to hold the phone right
up near the computer, and he was able to tell me what I needed to
find. My biggest problem was when he would tell me to look for
something on the screen. Once he realized I can't see at all, he was
quick to adapt. "OK, instead of waiting for the screen to go black,
just wait for the chime and do X."
then I called yesterday and spoke to a woman and she was great too.
But tonight, I think was one of the best calls. It had to be one of
the shorter ones. I called up because I still had some troubles, and
a few new issues came up. Ray, the new person I talked to, was veyr
professional; unlike the other guy, aparently he had heard VoiceOver
and was used to it, even when I kept it at my normal speed and
changed the default voice on it to my own favorite one. Even better,
this guy had actually *listned* to computers and the sounds they tend
to make, so he was able to tell me that a lot of the sounds I am
hearing are normal. He also sent me a very useful article on how to
remove items form the trash.
From my very first dealing with the Apple Store when I had to get my
keyboard replaced to my Tech Support calls of today,, they have been
wonderful, professional, helpful, interesting and engaged people.
They really seem to want things to work out right, and they care
about me as a customer, or so it seems They have got to be some of
the nicest people I have ever had the pleasure of working with in the
comptuer industry. (Not putting down other Tech Support people but
theese just really stick out for me at Apple.)
Jane
