By the way, you've just seen one of the huge advantages that come
with having VoiceOver built right into the OS and not costing
anything extra. You can report a problem and any developer can fire
up VO, experience the problem first hand and get started on a fix. No
worries about the developer not being able to afford a (hugely
expensive) screen reader or worrying about which software package is
being used.
It also means that there really are no good excuses for developers
not meeting basic accessibility requirements. That goes for us and
our third party payment processing page too. That really shouldn't
have slipped by (relative newness of the effort withstanding). We
need to fix that. Again, though, we were able to figure that all out
within a few minutes - and that's gotta be a good thing.
If you didn't know already, you know now that you're justified in
expecting a lot more from Mac OS X developers (us included) when it
comes to accessibility.
Joe
On Feb 26, 2006, at 5:05 PM, Kafka's Daytime wrote:
Here is bad stuff I encounter when navigating our payment
processor's credit card payment page with VO:
Everything is cool up to the credit card security code field text
label. After that, navigation with VO stinks - not VO's fault, it's
bad page design.
Main problems:
1. Can't navigate to card security ID field with VO (though you can
TAB to the field and VO will let you know you're in a text
field...except you have to guess at what the field is for.
Obviously unacceptable).
2. "Same as shipping address field" checkbox for Billing Address
section becomes unchecked as soon as you navigate to Street Address
field. Put simply, anyone who checks the "Same as shipping address
field" checkbox then continues to navigate via keyboard and VO will
have the checkbox unchecked but not know it. It shouldn't work like
that.
Again, I'll make sure we talk to the payment processor tomorrow
(2/26) to see how quickly this can be fixed or if we can somehow
apply our own template and ensure from our end that accessibility
requirements for the credit card payment page are properly met.
Apologies for the inconvenience.
Joe
On Feb 26, 2006, at 4:37 PM, Jerry Halatyn wrote:
Yes, I've had some trouble as well. It was a while ago and I don't
recall the details but I do remember having some unusual problem.
I buy stuff online all the time. This was one of those few
instances where I had a problem.
----- Original Message ----- From: "Kafka's Daytime"
<[EMAIL PROTECTED]>
To: "General discussions on all topics relating to the use of Mac
OS X by theblind" <[email protected]>
Sent: Sunday, February 26, 2006 4:12 PM
Subject: Re: katieplayer payment site
Hi Christos,
I'll take a look and try to see if I can figure out what the
problem might be on the payment page - most likely reason is some
missing information i.e. an empty required field.
Which operating system and web browser are you using?
There haven't been any reported problems with the registration
payment page - but that doesn't mean you haven't unearthed
something new. I'll second Christos' question...anybody on the
list have any problems with the katieplayer payment processing
page?
Direct payment by check or money order is another option.
I'll get back shortly after taking a fresh look at the payment
page and post any new information to the list.
Kind regards,
Joe
On Feb 26, 2006, at 3:47 PM, christos hux wrote:
I thought I would ask this here since Joe from Kafkasdaytime
is now on the list.
I tried going through the registration process to pay for
Katieplayer. Up until the creditcard info fields there was no
problem. When I put in my credit card info the next field down
from that asked for the sid number of my card. I did enter in
this as far as I could tell,however it keppt bringing me back
to this registration screen when I tried to go onward with the
registration.
Has anyone else had problems with the Kagi payment site? Joe
any other payment options for katieplayer?
