I have to agree with this. Beyond Apple, I've found that many
companies simply do not respond to every email or call or letter they
receive. It is, without a doubt, frustrating, to say the least.
Similarly, agencies and organizations can be equally as guilty.
Realistically, if there are several messages being filed with them
every day, it is reasonable to assume that not every one will garner a
response, especially if it is not an actual inquiry. I agree that it
is discourteous, so don't think I'm making "excuses" for anyone.
Still, it is the nature of the beast. I can tell you of two companies
that have yet to respond to a number of emails I've sent asking
specific questions about a product. In one case, I sent my fourth
today to them.
Take Care
John Panarese
On Nov 8, 2007, at 9:53 PM, Cara Quinn wrote:
I beg to differ here. Not that I don't agree with you that in a
perfect world, people should really be able to have the time they
need to respond and such, as they'd surely like to, but really in
most fast moving fields, this is simply not the case. I really
wouldn't hold your breath on an email response, or judge people
based on it's lack, or you may be very, very disappointed! lol!...
This isn't a personal thing or character issue, <smile> it's just
that people really have quite a lot to do and responses to email
(especially ones with no questions) probably aren't the highest
priority on the list.
Does this make people bad? Most certainly not in my opinion!
<smile> Many are just pressed for time...
This is pretty obvious, is it not?...
Anyway, have a nice evening!...
Smiles,
Cara :)
On Nov 8, 2007, at 5:02 PM, VaShaun Jones wrote:
There is no excuse for not answering e-mails no matter the company
or status, bug fixes or not. If you submit a e-mail that is valid,
understandable and related to a issue, problem or praise. The
proper thing at a minimum is to respond. Trust me that
accessibility e-mail address is not the forum that the developers
are reading. Not responding to e-mails is ridiculous
On Nov 8, 2007, at 5:37 PM, David Poehlman wrote:
If you were sitting in theire seat and had a choice of responding
to messages all day or fixing bugs, what would you do?
On Nov 8, 2007, at 5:16 PM, Dan Keys wrote:
Hello Rich and list,
I'd like to make an obxervation regarding my experiences with
Apple's Accessibility Group.
Never in the numerous times that I've written to
[EMAIL PROTECTED]
have I ever got a responce. It would be better for someone to
respond to email, than to never respond. I know that a few people
have received replies from Apple's Accessibility group, but I sure
never have. It kind of gives the appearance that they don't want
anything to do with the customers who use Apple's products, in
particular, VoiceOver or any other accessibility applications.
On Nov 8, 2007, at 1:53 PM, Rich Caloggero wrote:
I want to file a bug / suggestion with Apple, specifically
related to
Safari, VoiceOver, and Webkit. Should I simply send eMail to
[EMAIL PROTECTED], or should I goto the webkit.org site and
use their
bug tracking system?
I guess what I'm really asking is: which software is controling
the behavior
I see with respect to VoiceOver and the web (Safari, Webkit, or
VoiceOver)?
I assume that there is no simple answer to this question, and
that to some
extent all three are involved.
A related question: if I send mail to [EMAIL PROTECTED],
are there
guidelines or a certain form the message must follow, aside from
the usual:
include specific version numbers of all components, provide test
cases, be
clear about what the problem is, and provide clear steps to
reproduce?
Thanx much in advance.
-- Rich
