They also should have a department just for this purpose even if it is
4 or 5 people that is well versed in VO.
On Nov 10, 2007, at 7:10 PM, Jane Jordan (gmail) wrote:
On Nov 9, 2007, at 1:35 PM, Josh de Lioncourt wrote:
I think Apple needs to market more at the access tech conventions
and with the blindness organizations. It would be nice if more run-
of-the-mill Apple employees knew more about VO, but it is not
realistic or even very practical for Apple to focus their efforts on
that aspect, IMO.
They would have an easier time marketing at blindness conventions
and other venuesif the community were not so hostile. Both major
groups for the blind have been inmy view extremely hostile to Apple,
not giving them adequate space to show their wares, dogging them and
putting out resolutions that seem extremely hostile.
I can't say all Apple employees need to know VoiceOver, but I
honestly think that one in a store ought to be enough. Even if they
don't know it inside and out, they should be familiar enough with it
to guide a new person through how to do the basics.
Jane
On 9 Nov 2007, at 09:51, John Panarese wrote:
Actually, I do have to jump in here, as you are generalizing a
bit too much. Without a doubt, Apple needs to get their people up
to speed in a lot of areas in regard to VoiceOver, but I have
heard of several people who have, indeed, gotten tech support
from Apple tech support and Apple Care for VO questions. In
addition, I personally know of Apple Stores that are actively
seeking training for their staff on VoiceOver. My local store, in
fact, has two people who can use VO and answer questions. Not the
norm, I know, but please do not make blanket statements that lack
complete accuracy.
Take Care
John Panarese
